PRIVACY POLICY
AEM Gaming takes Privacy extremely serious which is why we strive to open and clear with all of the data we collect. Everything you the user uses on AEM Gamings platform; that is the website, products, applications, and any services (collectively "Services") linked by this Privacy Policy ("Policy") are controlled by AEM Gaming and its affiliates ("we", "our", or "we").
This Policy will explain what information we collect, why we collect it, and how we use it.
This Policy also explains the choices we offer, including how to access and update your information.
If you have any questions about this Policy, please contact us at: customerservice@aemgaming.com
By using the Services, you are consenting to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree with these terms, please do not use our Services.
Information we collect
We collect information to provide better Services to our users and improve our business.
We collect information in two ways:
- Information you give us or information provided through a social network. For example, some of our services require you to sign up for an Account, provide information for a contest or award, or link an account through a social network. We work with social networks including, but not limited to Facebook, Twitter, Twitch and Instagram. We have access to information you directly provide and information through those social networking services based on your privacy settings on those networks.
- Information we get from your use of our Services. We may collect information about the Services that you use and how you use them, like when you visit different parts of our site or applications and what selections you make on the Services. We may also automatically collect certain technical information such as:
Device Information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile information if you use a mobile device to access the Services).
Personal Information
We may collect the following personal information when you use our Services:
- Username
- Password
- Full Legal Name
- Email Address
- Residential Address
- Date of Birth
Log information
When you use our Services or view content provided by us, we may automatically collect and store certain information in server logs. This information may include:
- Details of how you used our service, such as your navigation paths and search queries.
- Mobile related information if you access our Services using your mobile device.
- Internet protocol address.
- Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- Cookies that may uniquely identify your browser, mobile device, or your account.
- Browser type, operating system, and other technical information.
How we use information we collect
We use the information we collect from all of our Services to provide, maintain, protect and improve our Services, to develop new Services and offerings and to protect us and our users.
When you contact us, we may keep a record of your communication as well as the other information in this Privacy Policy to assist in helping solve any issues you might be facing. By doing this it helps us provide a better service for you when issues pop up. We may also use your email address to inform you about our services, such as letting you know about any upcoming changes or improvements that may be happening that affect users or AEM Gaming.
Please keep in mind that comments sections, forums, and other similar areas of our Services are public. Any information posted in those areas is viewable and usable by anyone that has access.
We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.
Third Party Operators and Services
Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you on the Services. We also do not control the privacy policies and your privacy settings on third-party sites, including social networks.
For further information, please see the relevant privacy policies for each Third Party Operator:
- Apple: http://www.apple.com/legal/privacy/en-ww/
- PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
- Facebook: https://www.facebook.com/policy.php
- Twitter: https://twitter.com/privacy?lang=en
- Instagram: https://help.instagram.com/155833707900388
- Twitch: https://www.twitch.tv/p/legal/privacy-policy/
Choice
If we provide you with any mailings or other communication, you will be always able opt out of that communication.
You have the right to remove your personal information from our databases at any time. If you would like to do this, please let us know by contacting us at customerservice@aemgaming.com and we will assist you with the process.
Accessing and updating your personal information
Whenever you use our Services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
Information we share
We do not share personal information with any companies, other organizations and individuals unless one of the following circumstances apply:
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With your consent
We will share personal information with companies, outside organizations or other individuals if we have your consent to do so.
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For external processing
We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
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For legal reasons
We will share personal information with companies, outside organizations or other individuals if we belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of our users or the public as required or permitted by law.
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In case of a sale or asset transfer
If we become involved in a merger, acquisition or other transaction involving the sale of some or all of our assets, user information, including personal information collected from you through your use of our Services, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you, either through email and/or a prominent notice on the Services.
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In aggregated form for business purposes
We may share aggregated, non-personally identifiable information publicly and with our partners such as businesses we have a relationship with, advertisers or connected sites. For example, we may share information to show trends about the general use of our services.
Information security
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold however no website or storage system is entirely secure, and as such we can make no guarantee for the safety of your information stored in associated with the Services. You should protect the personal information in your possession as well.
Enforcement
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up.
Children Under 18
Our Services are not directed toward children under 18 and we will not knowingly collect information for any child under the age of 18. We will not knowingly allow for children under 18 to participate in competitions for cash prizes. If you are the parent of a child under the age of 18 and have a concern regarding your child’s information on our Services, please contact us at customerservice@aemgaming.com
Changes
Our Privacy Policy may change from time to time. We will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain Services, email notification of privacy policy changes).
